FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS


Welcome to Wrist Mafia! Upon sign up your initial watch will be shipped within 5 business days. Once your first order has been shipped you will be added to a monthly billing cycle where you will receive a shipment confirmation between the 1st-5th of each new month.

How it works:ย On the 15th of each month your card will be charged $29 + S/H. All orders are shipped between the 1st-5th of each month. This also applies to prepaid multi month customers (3, 6 month memberships) you can expect your watch to ship between the 1st-5th with the rest of the Mafia!

If you have questions, don't hesitate to email us: support@wristmafia.com

Yes, all watches are yours to keep forever!

Your card will be charged on the day you sign up.ย It will then be charged on the 15th of every month thereafter, unless you signed up between the 6th-15th. Example, If you signed up on June 6th, your next charge will be on July 15th. We don't want to bill you again too soon, so don't expect your card to be charged within 10 days of initial purchase. If you signed up on June 20th, the next charge will happen on August 15th.

Every month we will send you a brand new watch that is high quality, portrays style and sophistication, with a MSRP of $100 or more! The value of each watch will far exceed the $29 monthly payment, that's our guarantee to you.ย  For example, we have partnered with many brands and have sent watches worth upwards of $150. At Wrist Mafia, we believe that you donโ€™t need to break the bank to get a high quality fresh looking watch. Every watch will be tailored towards men.

Yes! If for whatever reason you would like to pause your subscription, you can. Simply login to our site, and select the skip a month feature. This will skip the next charge date andย your card won't be charged until the following month.

Being a subscription service, it is very hard to tailor to everyone's tastes. If you do not like your watch, you can usually send it back to us and select a watch from one of our previous months. If this isn't possible, we'll find a way to make it right for you next month. Just shoot us an email or DM us on Instagram and we will take care of you.

We currently ship to USA, Canada, Australia, United Kingdom, Germany, Netherlands, Singapore, Norway and Spain. Rates are determined during checkout by the courier. We do notย withhold any money/profit whatsoever from shipping costs.ย *IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country.ย  These charges must be paid by the recipient of the parcel.ย  This applies only to international and Canadian orders.

Yes, you can cancel at anytime for any reason. You must cancel before the 15th to be exempt from being billed. If you are billed on the 15th prior to canceling, we will not be able to refund your charge for that month.

Still have questions? Email us at support@wristmafia.com