FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

When will I receive my watch?

Welcome to Wrist Mafia! Upon sign-up, your initial watch will be shipped within five business days. Once your first order has been shipped, you will be added to a monthly billing cycle where you will receive a shipment confirmation between the 1st-5th of each new month.

How it works: On the 15th of each month your card will be charged $29 + S/H. All orders are shipped between the 1st-5th of each month. This also applies to prepaid multi-month customers (3 & 6 month memberships). You can expect your watch to ship between the 1st-5th of each month with the rest of the Mafia!

If you have questions, don't hesitate to email us: support@wristmafia.com

Do I get to keep the watch?

Of course! All watches are yours to wear in style forever! La famiglia è eterna.

When will my card be charged?

Your card will be charged the day you sign up. It will then be charged on the 15th of every month thereafter — unless you signed up between the 6th-15th. Here’s an example:

If you signed up on June 6th, your next charge will be on July 15th. We don't want to bill you again too soon, so your card won’t be charged for at least 9 days from the initial purchase. If you signed up on June 20th, the next charge will happen on July 15th.

What type of watches will you send me?

Every month, we will send you a brand-new watch that is high quality, portrays style and sophistication, and has a MSRP of $100 or more! The value of each watch will far exceed the $29 monthly payment — that's our guarantee to you. At Wrist Mafia, we believe luxury doesn’t have to be expensive. Our mission is to give you the freshest watches at a fair price, so you can be proud of what’s on your wrist without worrying about what’s in your wallet.

Can I skip a month?

Yes! If for whatever reason you would like to pause your subscription, you can. Simply login to our site and select the Skip A Month feature. This will skip the next charge date, and your card won't be charged until the following month.

What if I don't like the watch you send me?

We pride ourselves in our ability to bring you the finest watches at unbeatable prices, but we understand that everyone has different tastes.

In most cases, we are able to exchange the watch that doesn’t fit your style with one from an earlier month. If this isn’t possible, we’ll find a way to resolve the issue in the next month of your subscription. Of course, if you have any questions, you can email us and we’ll be happy to help!

Do you ship internationally?

We currently ship to the USA, Canada, Australia, United Kingdom, United Arab Emirates, South Africa, Germany, Netherlands, Singapore, Norway, Spain, Italy, Greece, Mexico, Nigeria, Sweden, Ireland, Belgium and New Zealand, France. International rates are determined during checkout by the courier. We do not withhold any money/profit whatsoever from shipping costs. *IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country.  These charges must be paid by the recipient of the parcel.  This applies only to international and Canadian orders.

Can I cancel whenever I want?

Times have changed, and leaving the Mafia isn’t as messy as it used to be. You can cancel your subscription at anytime for any reason. Please note that you must cancel before the 15th to be exempt from being billed. If you are billed on the 15th prior to canceling, we will not be able to refund your charge for that month.

Still have questions? Email us at support@wristmafia.com